FAQ

What is your physical address?

We are located at the following physical address:

17 Victoria Park Drive, South End, Port Elizabeth, Eastern Cape, South Africa, 6070

What is your VAT number?

We are not VAT registered.

Which payment methods are available?

We currently accept payments by EFT (Electronic Funds Transfer) or cash. There are presently no on-site debit/credit card facilities. A deposit of 50% is required to secure a booking.

What is your cancellation and refund policy?
Cancellation Notice % Of Deposit Refunded
30 Days or More 100%
15 – 29 Days 50%
8 – 14 Days 25%
0 – 7 Days No Refund
Early Departure No Refund
No Show No Refund

 

What are your check-in and check-out times?

Check-in is 14:00. Check-out is 10:00

When does your high season run?

High season runs from December 15th to February 28th, annually.

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